Frequently Asked Questions
Everything you need to know about ordering from Uniquelina Wholesale Station.
What is your Minimum Order Quantity (MOQ)?
We operate strictly as a B2B wholesale platform. The minimum order quantity is 20 pieces. Orders below this amount will not be processed or shipped.
Can I order a sample before placing a bulk order?
Absolutely. You can order a sample for a small fee, and we will refund the sample cost once you place a bulk order that reaches our MOQ. Sample preparation takes 3-5 business days.
What payment methods do you accept?
We accept credit cards, PayPal, and T/T (Bank Transfer). For larger orders, we require a 50% deposit upfront and the remaining 50% balance before shipping.
Do you ship to Africa? How long does it take?
Yes, Africa is our main target market. Delivery takes approximately 15-30 business days depending on your location and selected method (Air or Sea).
How is the shipping cost calculated?
Shipping costs depend on order weight, volume, and destination. We will calculate the exact fee and send you a quote before you make the final payment.
What is your return and refund policy?
We accept returns for damaged or defective items within 7 days of delivery. Please provide photos or videos as proof, and we will offer a replacement or refund.
Can I cancel my order?
Order cancellations are only accepted within 3 days of placement. After 3 days, cancellations are strictly not accepted, and no refund will be issued.
Please note that customized products cannot be canceled, as we begin ordering materials immediately upon order confirmation.